A linear interaction where two parties need to work step by step can cause a delay in progress if either party lacks understanding of the entire process. Occasionally, one party ends up educating the other party to move forward.
In the worst case, if both parties are not familiar with the entire process, then they will end up confused and lost in the platform, or they will contact Customer Support (CS).
After the client accepts a talent’s job proposal, the linear working process is kicked off. To resolve this interaction-blocking UX problem, clear explanations and indications of the next step are important. It is like an MMORPG game—yes, we need an NPC (Non-Player Character).
