Based on the sitemap, I created low-fidelity (LF) wireframes for both the Talent and Client user groups. The most important goal during the LF wireframing is to establish a good process to identify what I do not know. If I can draw a wireframe with the proper basic information architecture in ten minutes, then this is content that I already know, and I can simply move on to high-fidelity wireframing. The pages that I cannot frame without specific research are the ones truly worth making an LF wireframe for.
For this project, the most difficult pages were the payment system (Client-to-Talent). I am considering using Stripe’s Marketplace API and flow, which involves the concept of having the payee register with Stripe as a payable account. I am also considering adopting the escrow concept so that both the client and the talent can trust each other while the payment is in progress. On the client side, there is a release process where, finally, after the escrow period, the client allows the talent to claim their money.
The second most difficult issue was how the client starts work with the chosen candidate. I can simply follow the industry leader’s steps, but I do not think Upwork’s Client-to-Work process is really user-friendly or efficient. This is a topic for the next post.
I am just attaching some of LF wireframes.
